|
|
We maximize our efforts to answer on all questions during one business
day, even provide free support to unregistered users that want to buy our products.
Please before writing to us, take a look at the FAQ (Frequently Asked Questions)
and if you can't find the answer you are looking for,
send us an email
with the following information:
Syntheway Product (Check that you have latest version)
Host Application (Name & Version
number)
Operating System
A very detailed description of the
problem
We intend to respond to your queries, but we will naturally give priority to registered
users and will be answered in the order in which it is received.
Sometimes due to the volume of e-mail received, there may be some delay.
Phone support: currently we don't provide phone-based support.
We found that sometimes we need to request some test from the customers or we help you
by giving a screenshot (screen capture) or video, or providing
detailed information step by step about related issue (VST
host application or VSTi software), or direct links to certain FAQ pages, so we found that support via email is more effective than phone-based support.
So please, allow at least 24 hours for us to respond, though usually we are much quicker.
support@syntheway.net
Update Your Contact Information
If you are a registered user, help us to keep our records current by telling us about any updates to your email address. This will help insure that you receive any relevant communications
about software updates from Syntheway. Please send us your old
and new email address, your full name and date of your
purchase / registration. Thank you.
Click
here to update information
|
